Refund Policy

Credit purchases are non-refundable once payment is completed. This applies to all bundles (Starter, Pro, and Studio) and to any future top-ups, whether or not the credits have been used.

Credits never expire, so unused credits remain on your account indefinitely and can be used at any time.

Every new account starts with 60 free minutes (1 hour). We strongly recommend processing a sample of your own audio with the free credits before purchasing a bundle, so you can confirm the output quality meets your needs.

If a job fails for any reason, no credits are deducted for that job. You don't need to ask for a refund — your balance is automatically preserved.

If you were charged in error (for example, a duplicate charge, or a charge for a bundle that was never credited to your account), or you believe your case warrants a refund review, please use our refund request form. Refunds are not issued automatically — every request is reviewed by a human within 2 business days.

Nothing in this policy limits any non-waivable consumer protection rights you may have under the laws that apply to you.

For any question about a charge, use the refund request form or email oscar@optivox.app.